Cancellation requests can be made via phone, email, or text
All clients receive one fully refundable cancellation per month (when you cancel by 9 AM the day prior to the walk). For any additional cancellations that month, you will be charged a cancellation fee equal to 50% of the walk.
Last-minute cancellations (cancellations requested after 9am the day prior to the walk) incur a cancellation charge equal to the fee of the cancelled visit(s), up to $50.
We understand the need to cancel for multiple days due to vacations or out of town business trips or other reasons. If you need to cancel 3 or more consecutive days in which you have walks please contact management at least 14 days in advance to avoid incurring a charge for those cancellations.