Frequently Asked Questions
Can i cancel Daily dog walks and/pet sitting?
Dog Walking Cancellation Policy
- Cancellations for walks scheduled prior to 11:00AM, the request needs to be submitted by 7:00 PM the day prior to not be charged, this can be done via TTP as it’s set up to allow cancellations up to 12 hours prior to start of service.
- Cancellations for walks scheduled after 11:00AM need to be made by 7:00AM the same day of service or it’s a full charge. Please send a private message on TTP or text me directly at 215-870-9070
**Snow/Ice cancellations do not follow the above dog walking cancellation policy, NO charge will be applied due to snow/ice cancellation regardless if Pampered Pups by Marissa or the client cancels**
Cancellation Policy for Overnight Service & Pet Sitting Visits
- Cancellations can be make for pet sitting up to 14 days prior to service start date without any penalty
- Cancellations made 2 weeks or less from the start of service is subject to paying 50% of the total invoice for the services scheduled
- Cancellations made the day prior or day of service is subject to paying the full invoice total.
- For future bookings - 50% non refundable deposit will need to be paid to be scheduled on the calendar moving forward.
- No credits will be given to clients that come back early from time reserved as this is time booked for the sitter scheduled.
**Weather conditions, family emergencies, and Covid related cancellations will be dealt with case by case, so please reach out to me directly to discuss**
Where can i get my dog license
The link below will take you to the Montgomery County Pennsylvania website for dog registrations.
what happens if it's snowing?
Pampered Pups by Marissa will make all reasonable attempts to drive safely to your home and care for your pets as soon as possible in inclement weather. However, we strongly recommend that you give a house key to a trustworthy neighbor in case roads are closed, dangerous or impassable due to ice, snow, floods, etc. Pampered Pups by Marissa reserves the right to cancel visits if walkers are unable to safely reach your home. The service schedule may be changed, interrupted, altered or cancelled due to circumstances.
are my services from pampered pets by marissa insured and bonded?
Yes, all dog walkers and pet sitters are insured and bonded through kennel pro.
can i meet my walker before my service?
Yes, the dog walker/pet sitter that will be coming to your home to take care of your pet will come to the initial consultation. This is so you can meet them and we want to make sure your pet and the dog walker/pet sitters meet and get to spend some time together before service begins.
A consultation with Marissa and your pet’s caretaker is required prior to starting services. The consult is an opportunity for us to meet your pet and develop his or her routine. Consults are scheduled Monday through Friday after 5:30pm and Saturday and Sundays before 2:00pm, these are all subject to availability.
Please have two copies of your house key and the paperwork that is available on the website or via email filled out and ready to go over, and please allow 30-45 minutes for the consult.
when do i pay for the service(s)?
Payments are due at the first day of service each week for dog walking and the day you leave for pet sitting. If payment isn’t received within 2 days of start of service there will be a $5 per day late fee applied to the invoice until payment is made.
what is your service area?
Pampered Pups by Marissa covers a 10 mile radius of Lansdale 19446.
are you available on holidays?
Yes, for an additional charge. Please inquire within.
Do you offer services for multiple pets at one time?
Yes, we do!
how can i schedule services?
Please click the link below to get in touch with us and begin our partnership!